Crystal Lake Dental Associates at 280 Memorial Court b in Crystal Lake, Illinois

Customer Reviews about Crystal Lake Dental Associates

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  I am writing a review in regards to my dental visit with Dr. Neal at Crystal Lake Dental Associates on July 18, 2017. I had a crown put on my molar on the lower right side of my mouth. I am very upset and displeased with the service I received. I am a patient who has high dental anxiety. Dr Neal and his staff were aware of this. I met with Dr. Neal for a consultation on my tooth, and he explained the crown would be a two-visit procedure. A month after receiving my temporary crown, the permanent crown was prepared, and I returned to Dr. Neal’s office (July 18, 2017). I received nitrous-oxide and Novocain during this visit. The hygienist, Bridget, attempted to remove my temporary crown. She couldn’t remove it. Dr. Neal made the same attempt. When he also couldn’t remove it, he began drilling the tooth. This escalated my already high dental anxiety. I was never told what was happening or what was going on by Dr. Neal from the beginning of my appointment. I became very upset to the point that I was nearly hyperventilating and we had to stop working on the tooth. The temporary crown was being broken off my tooth in small pieces in order to be removed completely. I suffered through this appointment, crying throughout. I felt Bridget and Dr. Neal made no attempt to show any sort of compassion towards me during my visit. I very much felt that I suffered through it, and also felt overwhelmed by not knowing what was going on. In the middle of all of this, Bridget had the nerve to ask me if I thought I should take a Valium before every dental appointment. I am not sure why she thought this would be an opportune time to discuss this. After an hour, the temporary crown was finally removed and the permanent crown was applied. Dr. Neal finished the crown and then thought it would be a good time to ask me why I have such high dental anxiety. My mouth was half numb, I had just cried my eyes out for an hour, and I had no desire to discuss anything with him. Dr. Neal also informed me that because I jerked my head while he working I swallowed part of a tool. I’m not sure if that was a drill bit, pick, etc. and furthermore am not sure how he feels this was in any way my fault. I left the office feeling very upset and angry. I am upset by the lack of compassion I experienced by both the hygienist and Dr. Neal who basically looked at me the whole visit with a “What is the big deal?” look on their faces. While I am aware that I am a patient who has high dental anxiety, I purposely sought out a dentist (Dr. Neal) who claims to be able to deal with patients who have high anxiety. I do not feel that he, in any way, was prepared to work with me and be able to meet my needs. To say I am disappointed is an understatement. This visit at Dr. Neal’s office has heightened my dental anxiety further, and I am reeling from my experience.
  May 24, 2017

  by Angela Rogers

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